North Albany Wellness Center
Wellness Matters! Counseling and more.

What to Expect

What to expect on your first day of counseling.


Intake Process

  1. Contact our office (email, call, fax) to inquire about openings. Phones are answered Mon-Thu 9am-4pm and Fridays 9am-1pm.

  2. To tell if we can help you we need three pieces of information from you:

    • For what type of issues are you seeking help?

    • When can you meet with a counselor?

    • Do you have an insurance plan you wish to use and what is it?

  3. Our Intake Coordinator, Holly Ito, will contact you to discuss which therapists currently have openings, scheduling and other details.

What to expect for counseling


Secure Client Portal

After booking your appointment with our Intake Coordinator, make sure you complete the intake ‘paperwork’ through the Secure Client Portal (an invitation is emailed to you) 24 hours before your first appointment. If you cannot complete it online, simply come 15 minutes before your appointment time to complete it on paper in the lobby.



Park to the left or right of the front door. Just don’t park in the spots marked ‘Reserved',’ please.



Have a seat in the lobby, and your counselor will come and greet you at the time of your appointment.

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The Session

In the first session we will go over your intake paperwork you filled out online. We will discuss some basic background information, your mental health history and goals for counseling.