Contact North Albany Wellness Center

New Clients - Click HERE

Established Clients click HERE

North Albany Wellness Center

SimplePractice Client Portal Access Instructions

The SimplePractice Client Portal allows you to securely complete intake paperwork, schedule appointments, send messages to your clinician, and pay bills. You can access the system via a web browser or by downloading the mobile app.

Step 1: Receive Your Invitation

Open the "Welcome" email sent to you by your clinician and click Sign In to begin.

Step 2: Choose How to Access the Portal

There are three convenient ways to access your client portal:

• Via the North Albany Wellness Center Website:

  1. Go to our website.

  2. Select Services → Client Portal.

  3. Select Manage Your Appointments.

  4. Select I’m an Existing Client.

• Via the Mobile App:

  • Search for "SimplePractice Client Portal" in the App Store (iOS) or Google Play Store (Android). Download the app and enter your registered email address.

• Via Direct Email Links:

  • Click the direct link included in any new message or document request email sent to you.

Step 3: Log In Securely

SimplePractice uses passwordless login links to keep your data secure.

1. Enter the email address associated with your portal profile and click Send Link.

2. Check your email inbox for a one-time sign-in link (if it is not in your inbox, please check your spam folder).

3. Click the Sign In button inside that email to be automatically logged into your account.

Step 4: Complete Forms & Documents

Upon your first login, click Get Started to view and fill out your required clinical documents.

• To sign documents electronically, scroll to the bottom and click Sign Here.

• Enter your name and relationship, then click Save Changes.

Step 5: Schedule Appointments

1. Click the Appointments tab.

2. Select your preferred date and time.

3. Click Request Appointment.

Step 6: Use Secure Messaging

Click the Messages icon to send secure, encrypted messages directly to your clinician.

Step 7: Billing and Payments

1. Navigate to the Billing tab to view invoices, statements, or current balances.

2. Click Pay Now to pay with a stored card or securely add a new payment method.

💡 Important Tips for Success

First-Time Users: Always select the "I'm an Existing Client" button if your profile has already been set up by our office, even if it is your very first time logging into the portal system.

Expired Sign-in Links: For your security, email sign-in links expire after 24 hours. If your link has expired, simply return to the portal login page, enter your email address again, and request a new one.

If you have a different question, contact us through the form below.

—Do not use this form for urgent communication; call or Secure Message instead— (or see our resources page for crisis)
—Please let us know if you need accessibility accommodations or help filling out paperwork

We have two offices:

North Albany: 110 Hickory St NW Albany OR 97321

Downtown: 936 8th Ave SW Albany OR 97321